Internal Sales Service (f/m/x) Internal Sales Service (f/m/x) Turkey, Istanbul - Full Time SpotLIGHT of the job Are you a detail-oriented communicator with a passion for providing excellent customer support? Do you enjoy keeping things organized, solving problems and working behind the scenes to make sales success possible? If you thrive in a fast-paced, international environment and are looking to grow your career in a customer-centric role, then we have a fantastic opportunity for you! We’re looking for a colleague to join our Internal Sales Service at Tridonic , located in Istanbul . In this role, you’ll be the key connection between our customers and sales team, making sure everything runs smoothly from orders to payment follow-ups. Your contribution will directly support our mission to deliver smart, reliable lighting solutions across the region. Responsibilities Provide high-quality support to customers by processing orders, managing enquiries, and coordinating with Tridonic Headquarters. Assist Area Sales Managers by ensuring they have accurate, up-to-date information and smooth operational support. Oversee payment transactions and actively follow up on outstanding payments with customers. Collaborate closely with the Supply Chain team to ensure timely order processing, product availability, and delivery tracking. Keep clear records and documentation of all business transactions. Maintain and update customer data in SAP and CRM systems. Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection . You have a degree-level education or equivalent professional experience. You are comfortable working in cross-functional teams with a collaborative spirit. You are organized, accurate, trustful and able to handle multiple tasks while keeping customers in focus. You are eager to develop through system-specific and product training. You have strong computer skills, including the ability to quickly learn and navigate systems like SAP, CRM, and MS Office tools. You are fluent in Turkish; English proficiency is a strong advantage. What we offer A truly international team - work with colleagues from different countries and cultures! Employee well-being – various team initiatives. Personal growth - training opportunities accessible internally and externally A company that values innovation - work in a forward-thinking environment where AI, social media, and digital trends shape our work. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Kristina Popovic Who we are We at Tridonic are a leading global player in lighting technology that produces innovative hardware and software for smart and sustainable lighting solutions. At Tridonic, we are passionate about designing, developing, and producing smart lighting solutions. We continuously push the boundaries in our search for perfection by making lighting smarter, connected and more sustainable. Our hardware, software and services guide and empower our B2B customers and business partners into a new world of opportunities by superior quality, maximum reliability, and impressive energy savings. Tridonic is a company of the Austrian based Zumtobel Group. Learn more about our company in our enlightening video - where WE MANAGE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE